Terms and Refunds

Last updated: 1 November 2026

1. Who we are

Millstone
Acacialaan 18, 2282 AX Rijswijk, the Netherlands
Chamber of Commerce (KvK) number: 89795857
E-mail: info@skylinetopia.com

"We" and "us" mean Millstone. "You" means the person who plays Skyline Topia or buys something in it.

2. Playing the game

• You need an account to play. Keep your password to yourself; you are responsible for what happens with your account.
• Be friendly in the chat and in neighbourhoods. We may remove messages, mute players or close accounts that cheat, harass others or break the law.
• We keep improving the game. Things can change, including prices, rewards and how the game works. We try to keep your progress safe, but we cannot promise the game stays the same forever.
• If we ever stop the game, we will say so in the game at least 30 days in advance.

3. Diamonds and other virtual items

• Diamonds, coins, Civic Tokens and other items in the game are virtual. They have no value outside the game and cannot be exchanged for money, sold or transferred to another player.
• When you buy Diamonds you get a licence to use them in the game, not ownership of them.
• The Starter Pack can be bought once per account. What a pack contains is shown in the shop before you pay.
• The Mayor's Pass opens the premium lane of the weekly Civic Pass for the week you buy it in (until Sunday 24:00 UTC). It does not renew by itself.

4. Buying

• Payments are handled by Stripe (Stripe Payments Europe Ltd.). You can pay with iDEAL, Bancontact, card, Apple Pay or Google Pay. We never see your card or bank details.
• Prices are in euros and include VAT. The price you see on Stripe's payment page is the price you pay.
• You must be at least 16 years old to buy, or have permission from a parent or guardian.
• After payment the Diamonds are added to your city within a minute. If they do not arrive, e-mail us with the e-mail address of your account.

5. Right of withdrawal

Under EU consumer law you normally have 14 days to change your mind about a purchase. For digital content such as Diamonds, this right ends as soon as the content is delivered, if you agreed to delivery right away and acknowledged that you lose the right of withdrawal. You do that on Stripe's payment page when you pay. So once your Diamonds are in your city, the purchase cannot be withdrawn.

6. Refunds

We still want you to be happy with what you bought. We refund a purchase when:

• you paid but the Diamonds never arrived and we cannot add them;
• you were charged twice for the same purchase;
• someone bought with your payment method without your permission (tell us and your bank right away);
• the law gives you a right to a refund.

E-mail info@skylinetopia.com within 30 days of the purchase, with the e-mail address of your account and the date and amount. We answer within 5 working days. A refund goes back to the payment method you used; Diamonds that were refunded are taken back from your city.

7. Liability

We do our best to keep the game running and your city safe, but the game is offered as it is. We are not liable for indirect damage or for the loss of virtual items, except where the law does not allow us to limit our liability. Your rights as a consumer under Dutch and EU law always stay in place.

8. Law and disputes

Dutch law applies. If you have a complaint, e-mail us first; we will look for a solution together. You can also use the EU's online dispute resolution platform at ec.europa.eu/consumers/odr.

9. Privacy

How we handle your personal data is in our Privacy Policy.

10. Contact

Questions about these terms or a purchase: info@skylinetopia.com.